Privacy Policy mybett –
Protection of Your Personal Data

01 Introduction

Mybett ("we", "platform", or "mybett.net") values the privacy of every member who uses our platform. This Privacy Policy explains in detail how mybett collects, processes, stores, and protects your personal data when you use our services in Malaysia.

As a responsible online Sports Betting and casino platform, we understand that member trust is our most valuable asset. We are therefore committed to managing your personal data in a transparent, secure and responsible manner. Every aspect of this mybett Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act (PDPA) 2010.

This Privacy Policy applies to all information collected through mybett.net, the mybett mobile app, and all official mybett communication channels including email, Live Chat, and phone customer support.

02 Personal Data We Collect

Mybett collects various types of personal data depending on how you interact with our platform. The following are the categories of data we collect:

2.1 Registration Information

During the mybett account registration process, we collect the following information:

• Full name as shown on official identification document
• MyKad number or valid Malaysian identification document
• Date of birth for age verification
• Active email address
• Registered Malaysian mobile number
• Password in encrypted (hashed) form

2.2 Financial Information

To process deposits and withdrawals, mybett collects the following information:

• Malaysian bank account numbers (Maybank, CIMB, Public Bank, and others)
• E-wallet account number (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay)
• Registered DuitNow ID
• Deposit and withdrawal transaction history

2.3 Identity Verification Information (KYC)

To meet compliance requirements and prevent fraud, mybett may request:

• MyKad copy (front and back)
• Recent bank or e-wallet statement (not older than 3 months)
• Proof of address such as a utility bill or bank statement showing your name and address
• Selfie with MyKad for facial verification

2.4 Technical & Usage Data

03 How We Use Your Personal Data

Mybett uses collected personal data solely for legitimate purposes directly related to the services we provide. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your mybett account, including secure login and two-factor authentication.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, and other local payment methods, as well as processing withdrawals to your bank account or e-wallet.
• Legal Compliance: Meeting KYC, AML (Anti-Money Laundering), and regulatory reporting requirements as prescribed by Malaysian law.
• Service Communications: Sending important notifications relating to your account, transactions, mybett promotions you have subscribed to, and service updates.
• Fraud Prevention: Detecting and investigating suspicious activity, system misuse, and fraud attempts to protect all mybett members.
• Customer Support: Helps you resolve technical issues, transaction disputes and account-related enquiries more efficiently.
• Platform Enhancement: Analyzing aggregated, anonymized usage patterns to improve mybett platform features and user experience.
• Responsible Gambling: Monitoring betting patterns to identify members who may need responsible gambling support and offering appropriate assistance tools.

04 Data Sharing with Third Parties

Mybett does not sell, rent, or trade member personal data to any third party for marketing purposes. However, in certain limited situations, mybett may need to share your data with the following parties:

4.1 Trusted Service Providers

Mybett works with selected third-party service providers to deliver quality services. These providers are granted access only to the data required for their specific tasks and are bound by strict confidentiality agreements:

• Payment processors and local Malaysian e-wallet gateways
• Casino and sports game providers, including slots, Baccarat, and Live Casino game partners
• Identity verification and KYC services
• Cloud infrastructure and cybersecurity providers
• Web analytics platforms (aggregated anonymous data only)

4.2 Legal Requirements

Mybett may be required to disclose your personal data to Malaysian authorities where mandated by law, including in the following situations:

• Complying with court orders or valid legal processes
• Fulfilling investigation requests from Malaysian law enforcement agencies
• Reporting suspected money laundering or terrorism financing activities to the relevant authorities
• Protecting the rights, property or safety of mybett, our members or the general public

05 Data Security Measures

Mybett continuously invests in the latest security technologies and procedures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key security measures we practise include:

• Data Encryption in Transit: All communications between your browser or app and mybett's servers are secured using TLS 1.3 protocol with 256-bit encryption.
• Stored Data Encryption: Sensitive data such as payment details and identification numbers are stored in encrypted form using AES-256 standards.
• Two-Factor Authentication (2FA): mybett offers two-factor authentication via SMS OTP to protect your account from unauthorized access, even if your password has been compromised.
• Internal Access Controls: Access to members' personal data within mybett is restricted to staff who require it to perform their duties, based on a strict need-to-know basis.
• Regular Security Audits: mybett conducts regular penetration testing and security audits to identify and address potential system vulnerabilities.
• 24/7 Monitoring: mybett's automated monitoring system operates around the clock to detect and respond to security threats in real time.

06 Cookies & Tracking Technologies

Mybett uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit the mybett website.

6.1 Types of Cookies Used

• Essential Cookies: Required for core mybett platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled.
• Functional Cookies: Allows mybett to remember your preferences, such as display settings, preferred payment methods and betting limits you have set.
• Analytics Cookies: Helping mybett understand how members use our platform through aggregated, anonymised data for continuous improvement.
• Security Cookies: Used to detect suspicious activity, prevent fraud and maintain the security of your account session.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the mybett platform. Essential cookies cannot be disabled as they are required for your account security.

07 Your Rights Over Your Personal Data

As a mybett member protected under Malaysia's PDPA 2010, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the mybett Data Protection team via email support@mybett.net with the subject line "Data Rights Request – [Your Full Name]". We will process your request within 14 working days.

08 Data Retention Period

Mybett retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by Malaysian law. Our data retention guidelines are as follows:

• Active Account Data: Retained for the duration your mybett account remains active, and for an additional period following account closure as specified below.
• Financial Transaction Records: Retained for 7 years after the transaction date, in accordance with Malaysian taxation and accounting legal requirements.
• KYC & Identity Verification Records: Retained for 5 years following account closure, in line with Malaysia's AML requirements.
• Support Communication Logs: Retained for 2 years for quality control and dispute resolution purposes.
• Game Data & Activity: Retained for 3 years for audit, dispute resolution, and service improvement purposes.
• Marketing Data: Deleted within 30 days after you unsubscribe from marketing communications.

Once the retention period expires, your personal data will be securely deleted or permanently anonymized so it can no longer be associated with you.

09 Children's Privacy

The mybett platform is strictly for individuals aged 18 and above. mybett does not knowingly collect, process or store personal data of individuals under the age of 18.

If we discover that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the account in question. If you believe your child or a minor has created an account on mybett, please contact us at support@mybett.net without delay.

10 Privacy Policy Amendments

Mybett reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new Malaysian legal requirements or improvements to the way we protect your data.

When we make material changes to this Privacy Policy, we will notify you through:

• Notification email sent to the email address registered with your mybett account
• A prominent notice on the mybett.net homepage for a minimum of 30 days
• In-app or platform notifications on mybett when you are logged in

The "Last Updated" date at the top of this page will always reflect the date of the latest version of mybett's Privacy Policy. Your continued use of the mybett platform after any amendments take effect will be considered your acceptance of the updated policy.

11 Contact Us About Privacy

If you have any questions, concerns or complaints about how mybett handles your personal data, we encourage you to reach out to us directly. The mybett Data Protection Team is here to help:

• Email: support@mybett.net – Use the subject line "Privacy Enquiry" for a faster response
• Live Chat: Available 24/7 directly on the mybett platform for immediate enquiries
• FAQs: Visit the FAQ us for answers to frequently asked privacy questions

If you are not satisfied with our response, you have the right to submit a complaint to Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital. mybett is committed to fully cooperating with any investigation related to the protection of our members' personal data.